How do I see my previous deliveries?

By signing up as a Myparcel member, you can easily manage your bookings and track all your current and previous deliveries via your Myparcel Member Dashboard. The Member Dashboard can be accessed via the top menu bar when you are logged in. You can search for names, addresses, dates, etc., print or export selected bookings to a CSV file, and […]

Is my address residential or commercial?

Residential addresses are buidings where people live. A business operating from home or an apartment building are examples of residential addresses. Commercial addresses are buildings zoned for commercial use. They normally have a reception or front-desk, or a loading dock or delivery drop-off window or area. Examples of commercial addresses are office buildings, retail stores, shopping centres, factories, warehouses, hotels, […]

What payment methods do you accept?

Myparcel accepts Visa, Mastercard and American Express credit/debit card payments. PayPal payments from your PayPal balance, linked bank account, Visa, Mastercard and American Express are also accepted.

Which quote is the fastest?

The fastest delivery quote can be selected by finding the earliest date in the Delivery ETA column. Note that these dates are best estimates and not guaranteed delivery dates.

Which quote do I choose?

To choose the least expensive quote, select the quote listed first on the results page. To choose the fastest delivery quote, find the earliest date in the Delivery ETA column and select that quote. You may also like to choose a quote from a particular transport carrier. Myparcel always lists the lowest price quotes first!

How do I log in?

If you have previously signed up as a member, you can log in by clicking the Log In button at the top right-hand side of any page. You will be presented with a login window. Enter the email address which you signed up with in the first field, and your password in the second field. Then click the LOG IN […]

Does somebody need to sign for the delivery?

A person authorised to receive and sign for the delivery should be available (and contactable) at the dropoff address on the day of the delivery. The only exception is when you have clearly specified a safe, secure and accessible place for the driver to leave the goods in the Special Instructions field during booking. Note that deliveries without signature are […]

Why would I sign up as a member?

Membership is free and without obligation. By signing up you are able to search, download, print and email all your booked and delivered shipment details in one convenient place — the “Member Dashboard”. You can also save time entering new bookings by saving default parcel and pickup details to pre-fill the booking form with when you are logged in. If you use […]

How do I become a member?

To become a member, simply click Sign Up on the top menu bar. Fill out your email address, password and other details (the fields marked with * as a minimum) then scroll to the bottom and click Sign Up. You can also sign up as a member while booking a delivery, then update your profile with your details later.

What if I have more than one type of parcel?

Use the +Add Item button to enter multiple types, weights or sizes of parcels to be sent to the same address. For example, a box and a satchel, or two boxes of different size. You can also alter the Quantity number to reflect multiple of the same item going to the same address. The Quantity can range from 1 to […]