How do I stack goods on pallets and skids?

The National Transport Commission has a comprehensive guide regarding how to stack goods on pallets and skids. Information specific to pallets and skids can be found from page 35 onwards. www.ntc.gov.au/Media/Reports/(9E12B22A-6156-41B0-F382-136A34520AF8).pdf For further information we recommend viewing the guides listed on some of our carriers’ websites (for links refer to FAQ What are the packaging guidelines?).

What is the difference between a pallet and skid?

A palette is normally a two-deck hardwood or softwood support frame for transit and stacking, typically 117 x 117 x 15cms in Australia. A skid is normally a single-deck timber, plastic or metal support frame for transit, which can be smaller or larger than the typical pallet dimensions. Both pallets and skids can be lifted by forklift trucks. Unfortunately the […]

How do I weigh an envelope?

Generally, small envelopes are considered to be less than 250 grams (0.25kg) in weight and large envelopes are considered to be less than 500 grams (0.5kg) in weight. We recommend reading the Australia Post envelope size and weight guidelines for further information. auspost.com.au/business/shipping/check-sending-guidelines/size-weight-guidelines

How accurate do the measurements need to be?

It is important to provide accurate weight and dimension measurements when you book your goods for transport due to Chain of Responsibility and Occupational Health and Safety reasons. Transport carriers use the information you provide to ensure that the right van, truck, driver, route and facilities are used to transport your goods swiftly and safely. Note that if you understate […]

What are the packaging guidelines?

Failure to appropriately package/wrap your goods could result in damage, additional charges and inability to deliver the freight. Please refer to the packaging guidelines from some of our carriers for further information. Carrier Packaging Guidelines TNT Preparing Your Shipment FedEx General Packaging Guidelines DHL Packing Guide Fastway Packaging Guidelines Couriers Please Freight Profile Specifications Australia Post Packaging Hints & Tips […]

How do I weigh a pallet/skid?

Pallets and skids may need to be weighed with specialised scales. Alternatively, you can weigh each item on the pallet/skid individually (refer to FAQ How do I weigh my parcel?), the pallet/skid itself and the packaging material, then add all the weights together. Typical weights of various types of unloaded pallets are: Pallet Type Typical Weight (unloaded) Hardwood Pallet 40 […]

How do I weigh my parcel?

Parcels can be weighed in a variety of ways depending upon their size. Always make sure to weigh your parcel after it is fully packaged. For small packages you can use bathroom or kitchen scales. For large packages, you can weigh yourself on bathroom scales and then weigh yourself holding the parcel on bathroom scales. Subtract your weight from the […]

How do I measure my items?

Before you start measuring your freight, make sure your parcels are fully packaged. To record the length of an item, measure the furthest horizontal points across the face of your parcel. To record the width, measure the depth of your parcel. To record the height, measure your parcel vertically from the base to the highest point of your parcel. Note: […]

Password recovery

If you have lost or forgotten your Myparcel member password, it can be recovered by clicking the Log In button at the top right-hand side of any page and selecting “Lost your password?”. Then follow the prompts to set a new password. You need access to the email address you created your Myparcel member account with to recover your password.

Can I use Myparcel to return online shopping?

Depending on the restrictions of the online retailer, Myparcel can return your online shopping. First you need to find the returns address for the retailer, which is usually available on their website or with a quick Google search. Then follow the three steps to using Myparcel as usual. Remember to include within your parcel any additional returns form which your […]