You confirm that all information you have provided is true and correct, including the type, quantity, weight, dimensions and safety of all goods shipped. If the transport carrier's assessment of the goods results in an adjustment to the price of shipping, you agree to pay the difference plus our service fee promptly upon request. In the case of a price reduction, we will refund to you the difference less our service fee.
You must not ship any goods which are hazardous or dangerous. You must be aware of the contents of all items being shipped, and verify that no contents are classified as hazardous or dangerous according to Australian standards.
You must ensure that all items are suitably packed, wrapped and labelled with the labels provided, in a manner which will withstand normal handling during shipment.
The items must be available for pickup from 8:00 AM to 5:00 PM on the requested pickup date and each subsequent day until picked up. You must ensure that an authorised person is available at the pickup address to hand over the goods and also at the delivery address to receive the goods. Otherwise a suitable secure, safe, accessible, clearly marked place in which to collect/leave the goods must be provided, however this is at your risk.
By using the Myparcel service you understand that Myparcel will endeavour to deliver all goods promptly and in good condition to the best of our ability. However, you acknowledge that Myparcel cannot be held liable for any delay, loss of or damage to goods shipped using this service.
You also understand that the Requested Pickup Date and Delivery ETA (Estimated Time of Arrival) are subject to variation outside the control of Myparcel.
If you have paid for a warranty option you will be eligible to claim only if proof-of-delivery is not available from the transport carrier, or in the case of damaged goods you may be requested to provide Myparcel with a photograph of the shipped goods which clearly shows the extent of any damage.
For further information regarding the terms and conditions of the Myparcel service please refer to our website
www.myparcel.com.au/terms-and-conditions.