Collection procedures and issues
The transport carriers that Myparcel utilises do not pick up freight from retail stores offering a Click and Collect option. The reasons for this are: Click and Collect pickups require a purchase receipt to be presented, which a driver will not have. Click and Collect pickups require the receiver to sign for the goods to confirm that they are complete and what was ordered. […]
If you wish to make a booking where the freight is collected by the receiver from the carrier depot, please contact our Customer Service team prior to your booking. They will check that the transport carrier offers this option and facilitate this process. Due to coronavirus, many transport carriers are restricting access to their depots and are not currently offering depot collection. […]
When Myparcel displays quotes to deliver freight there is a column with heading “On-Time Rating” which contains a star rating for each transport carrier service. The rating displayed for each quoted service is based on statistics collected by Myparcel regarding actual pickup and dropoff dates and their variation from the requested pickup date or estimated delivery date for shipments. The […]
Myparcel picks up from and delivers freight to street addresses. We are unable to pick up from or deliver to parcel lockers or PO boxes.
Deliveries will generally be picked up between 8:30am and 5:00pm, on the pickup date selected or the nearest business day. If you selected different opening and closing times when booking, most carriers will take these into consideration and arrive between these times. However, as carriers operate according to area schedules they cannot always accommodate restricted pickup times.
When printing labels for a multiple item booking, the label PDF file provided will contain a different label for each item, including duplicate labels for each pallet or skid. Ensure that you print all pages of the PDF and attach each sequentially numbered label (page) to a different item, and duplicate labels to each pallet or skid (top and side). […]
If the items are a part of the same booking it is most likely they will be picked up at the same time. If they are separate bookings, they will most likely be picked up separately.
Myparcel strongly advises you or an authorised person to be present for driver collection of your parcel. If you cannot be present for pick up, you must leave the parcel in a safe, undercover and accessible location, fully packaged with label(s) attached and manifests signed ready for the driver to pick up. This is done at your own risk and […]
When sending fragile goods, it is very important to package them correctly to ensure they arrive intact. We recommend placing fragile goods in the centre of a rigid carton and utilising cushioning materials as protection. We also suggest using “fragile” or “handle with care” labels to indicate to the drivers that there are delicate goods inside.
Your parcel will be picked up during business hours on the pickup day you specified. By default, the pickup date is the next business day after you make the booking, however you can specify a later date for pickup. If you book before 2pm on a business day, it may be possible for pickup to occur on that day if […]