What is the On-Time Rating?

When Myparcel displays quotes to deliver freight there is a column called “On-Time Rating” which contains a star rating for each transport carrier service. The rating displayed for each quoted service is based on statistics collected by Myparcel regarding the actual pickup and dropoff dates and their variation from the requested pickup date or estimated delivery date for shipments. Note […]

PO Boxes and Parcel Lockers

Myparcel picks up and delivers freight from street addresses. We are unable to pick up from or deliver to parcel lockers or PO boxes.

When can I expect the driver to arrive?

Deliveries will generally be picked up between 8:30am and 5:00pm, on the pickup date selected or the nearest business day. If you selected different opening and closing times when booking, most carriers will take these into consideration and arrive between these times. However, as carriers operate according to area schedules they cannot always accommodate restricted pickup times.

How do I label multiple items?

When printing labels for a multiple item booking, the label PDF file provided will contain a different label for each item, including duplicate labels for each pallet or skid. Ensure that you print all pages of the PDF and attach each sequentially numbered label (page) to a different item, and duplicate labels to each pallet or skid (top and side). […]

Do I need to be home when my parcel is picked up?

Myparcel strongly advises you or an authorised person to be present for driver collection of your parcel. If you cannot be present for pick up, you must leave the parcel in a safe, undercover and accessible location, fully packaged with label(s) attached and manifests signed ready for the driver to pick up. This is done at your own risk and […]

What if my parcel is delicate?

When sending fragile goods, it is very important to package them correctly to ensure they arrive intact. We recommend placing fragile goods in the centre of a rigid carton and utilising cushioning materials as protection. We also suggest using “fragile” or “handle with care” labels to indicate to the drivers that there are delicate goods inside.

When will my parcel be picked up?

Your parcel will be picked up during business hours on the pickup day you specified. By default, the pickup date is the next business day after you make the booking, however you can specify a later date for pickup. If you book before 2pm on a business day, it may be possible for pickup to occur on that day if […]

How do I securely package my parcel?

The general rules for packaging a parcel are to use strong packing tape to seal your parcel or box, make sure labels are firmly attached and clearly visible, and utilise internal cushioning such as bubble wrap, foam or newspaper to create extra padding for your goods. Wrap each item individually to protect them from movement. Remember, the aim of packaging […]

Do I need a printer?

Yes. You need a standard printer to print the label(s) for your freight and the manifest for your driver. These can be printed in black and white on standard A4 paper. Don’t forget to securely attach a label to each item (and 2 labels to each pallet or skid) and sign 2 copies of the manifest ready for your driver!