When will my parcel be picked up?

Your parcel will be picked up during business hours on the pickup day you specified. By default, the pickup date is the next business day after you make the booking, however you can specify a later date for pickup.

If you book before 2pm on a business day, it may be possible for pickup to occur on that day, if you specify the same day for pickup. However, we cannot guarantee same day pickup, but a best effort based on carrier availability.

Due to the nature of freight services, sometimes pickup will occur after the pickup date specified. Please take this into account when booking your freight, especially if your delivery date has a deadline attached, and ship earlier if possible.

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