Do I need to be home when my parcel is picked up?

Myparcel strongly advises you or an authorised person to be present for driver collection of your parcel. If you cannot be present for pick up, you must leave the parcel in a safe, undercover and accessible location, fully packaged with label(s) attached and manifests signed ready for the driver to pick up. This is done at your own risk and is not covered by our warranty option, so ensure the parcel is not visible to passers-by.

When entering the booking details, you must include any pickup (and dropoff) details for the driver in the “Special Instructions” field.

If the driver is unable to collect the parcel, you will incur an additional charge to cover the cost of the carrier returning to the pickup address at a later time.

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