Help with booking a new delivery on the website
When Myparcel displays quotes to deliver freight there is a column with heading “On-Time Rating” which contains a star rating for each transport carrier service. The rating displayed for each quoted service is based on statistics collected by Myparcel regarding actual pickup and dropoff dates and their variation from the requested pickup date or estimated delivery date for shipments. The […]
There are a number of different Myparcel documents you may need to print, including: Labels Manifests Booking Details Receipts Consignment Notes Customs Declarations / Commercial Invoices Some of these are in the form of a PDF document, and some are in the form of a Web Page (HTML document), and the method of printing each may vary slightly depending on […]
If you are trying to print a booking, label, manifest, consignment note, customs declaration or receipt and it is printing too small or too large on the page, or using too many pages to print, you will need to adjust your browser’s print settings. Every browser has a different method for changing the size of the print. The print settings […]
If the dropoff address for a booking has changed, the delivery will need to be redirected to the new destination. You will need to raise a Support Request. For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, the new dropoff address, and describe […]
If you need to cancel your shipment after it has been booked, you will need to raise a Support Request. For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, and describe why you need to cancel the booking. A Myparcel customer service representative […]
Yes. You need a standard printer to print the label(s) for your freight and the manifest for your driver. These can be printed in black and white on standard A4 paper. You can also use a label printer if you have one, but the labels must be large enough to read the text and barcodes. Don’t forget to securely attach […]
A palette is normally a two-deck hardwood or softwood support frame for transit and stacking, typically 117 x 117 x 15cms in Australia. A skid is normally a single-deck timber, plastic or metal support frame for transit, which can be smaller or larger than the typical pallet dimensions. Both pallets and skids can be lifted by forklift trucks. Unfortunately the […]
Generally, small envelopes are considered to be less than 250 grams (0.25kg) in weight and large envelopes are considered to be less than 500 grams (0.5kg) in weight. We recommend reading the Australia Post envelope size and weight guidelines for further information. auspost.com.au/business/shipping/check-sending-guidelines/size-weight-guidelines
It is important to provide accurate weight and dimension measurements when you book your goods for transport due to Chain of Responsibility and Occupational Health and Safety reasons. Transport carriers use the information you provide to ensure that the right van, truck, driver, route and facilities are used to transport your goods swiftly and safely. Note that if you understate […]
Pallets and skids may need to be weighed with specialised scales. Alternatively, you can weigh each item on the pallet/skid individually (refer to FAQ How do I weigh my parcel?), the pallet/skid itself and the packaging material, then add all the weights together. Typical weights of various types of unloaded pallets are: Pallet Type Typical Weight (unloaded) Hardwood Pallet 40 […]