The delivery address has changed!

If the dropoff address for a booking has changed, the delivery will need to be redirected to the new destination.

You will need to raise a Support Request.

For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, the new dropoff address, and describe why you need to redirect the delivery.

A Myparcel customer service representative will respond to you via email with an update on the delivery redirection.

Note that if the goods are already in transit, it may not be possible to redirect the delivery. In this case you will need to make a new booking to pickup the goods from the incorrect address and deliver them to the new address.

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