How do I cancel my booking?

If you need to cancel your shipment after it has been booked, you will need to raise a Support Request.

For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, and describe why you need to cancel the booking.

A Myparcel customer service representative will respond to you via email with an update on the cancellation of the booking.

Note that if the goods are already in transit, the delivery may need to be redirected rather than cancelled, and you will not be refunded the booking payment. If the goods have not been picked up, we will refund the booking payment to your credit card, less a service charge for cancellation.

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