Why do I have a price adjustment notification?

Myparcel may send you a price adjustment notification to refund, discount or surcharge your booking.

Some of the possible reasons why you may receive an additional charge include but are not limited to:

  • The declared weight is less than the actual weight
  • The freight dimensions that were entered in Myparcel are incorrect
  • Freight wasn’t packaged appropriately
  • Labels were not attached
  • Freight was not ready to be collected
  • Freight was not able to be delivered
  • The freight contained dangerous goods

Refunds and surcharges will be made through the original payment method used. The reason for the price adjustment will always be included in your price adjustment notification email.

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