Resolving technical problems
If possible, Myparcel recommends using a laser printer when printing paperwork such as labels and manifests. A standard A4 paper printer if fine. And for the more advanced a specialised label printer can also be used.
We recommend using Google Chrome for the most user-friendly Myparcel experience. However, Myparcel will work with nearly all browsers, including Apple Safari, Microsoft Edge and Firefox. Older versions of Microsoft Internet Explorer are the only browser we would recommend avoiding.
Myparcel may send you a price adjustment notification to refund, discount or surcharge your booking. Some of the possible reasons why you may receive an additional charge include but are not limited to: The declared weight is less than the actual weight The freight dimensions that were entered in Myparcel are incorrect Freight wasn’t packaged appropriately Labels were not attached […]
If the Myparcel website does not appear to be working correctly, we would be most appreciative of your assistance in fixing the problem. If possible, please note the following: A description of the problem you are experiencing Any prior actions that led up to the problem The type and version of the browser you are using If possible, a screenshot […]
If you have searched the FAQs for a solution without success, you can click here to raise a Support Request online.