Delivery procedures and issues
The transport carriers that Myparcel utilises do not pick up freight from retail stores offering a Click and Collect option. The reasons for this are: Click and Collect pickups require a purchase receipt to be presented, which a driver will not have. Click and Collect pickups require the receiver to sign for the goods to confirm that they are complete and what was ordered. […]
If you wish to make a booking where the freight is collected by the receiver from the carrier depot, please contact our Customer Service team prior to your booking. They will check that the transport carrier offers this option and facilitate this process. Due to coronavirus, many transport carriers are restricting access to their depots and are not currently offering depot collection. […]
If the dropoff address for a booking has changed, the delivery will need to be redirected to the new destination. You will need to raise a Support Request. For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, the new dropoff address, and describe […]
To check the delivery status of your parcel, use the track and trace function on the top right-hand corner of our website pages. If your parcel delivery status shows as “delivered”, however the receiver still does not have the parcel and cannot find it on the premises, we recommend contacting your selected carrier to request proof of delivery.
To track the progress of your delivery, use the Track Delivery button on the booking details page for your delivery. This button can be found on the right-hand side near the top of the Booking Details section. You can also see the current status of the delivery on the booking details page, which accessible via a link in the booking […]
A person authorised to receive and sign for the delivery should be available (and contactable) at the dropoff address on the day of the delivery. The only exception is when you have clearly specified a safe, secure and accessible place for the driver to leave the goods in the Special Instructions field during booking. Note that deliveries without signature are […]