Introduction (7)
Depending on the restrictions of the online retailer, Myparcel can return your online shopping.
First you need to find the returns address for the retailer, which is usually available on their website or with a quick Google search. Then follow the three steps to using Myparcel as usual.
Remember to include within your parcel any additional returns form which your online retailer may require.
March 20th, 2024:
Note that most transport carriers have now introduced a flood surcharge of up to 40% on top of the standard freight prices for shipments into and out of Western Australia. This surcharge will remain until impacts of the WA flooding dissipate.
March 18th, 2024:
The East to West rail network between Adelaide and Perth will be closed until Saturday 23rd March at this stage, as there are several areas still experiencing high levels of water.
March 12th, 2024:
A major flooding event has disrupted all rail services into and out of Western Australia. Flooding has affected an area close to the Western Australia/South Australia border between Nurina and Naretha. All rail services have ceased, and rain is expected to continue to impact the area until Thursday 14th March. Road freight services will be the only transit option pending rail reopening. This closure will result in delays in interstate freight to and from WA.
December 19th, 2023:
Flooding in North Queensland following Tropical Cyclone Jasper continues to disrupt freight services in the Cairns and Port Douglas regions. Carriers are resuming services where possible, however the ongoing floods and large backlog will affect freight services into and out of these regions for some time.
December 12th, 2023:
Tropical Cyclone Jasper is tracking to cross the east coast within the Cairns region around 9am Wednesday 13th December 2023. In preparation, the North Queensland branches of all carriers have been securing all assets and customer freight, and working with customers to expedite delivery of critical freight to the communities in this region.
Road freight impacts are yet to be determined.
Air freight into Cairns is expected to cease from the morning of Tuesday 12th December.
Queensland Rail have made the decision to close the North Coast Rail line between Townsville and Cairns effective from 18:00 Tuesday 12th December 2023. The track will remain closed until an assessment can be safely carried out.
January 24th, 2023:
Please note that we are currently experiencing a technical issue which is causing some Myparcel bookings to fail. Our developers are investigating and expect to resolve the issue soon.
In the meantime, if you are able to delay booking your freight for a few hours that will ensure that it goes through without a hitch. We sincerely apologise for any inconvenience caused.
December 13th, 2022:
WA Operational Update:
- The backlog is clearing for freight into and exiting Perth.
- The current timeframe is approximately 4-5 working days on the published transit schedule.
- Please refrain from raising inquiries for ETA’s, depot collections etc., and monitor the scanning events for consignments.
NSW and ACT Operational Update:
- We have seen improvements with roads reopening and most access restored.
- Permits have been required by local government authorities to access roads, to monitor usage while the road has been unstable.
- Delivery into affected regions is still impacted due to depot congestion, in some cases, there are weeks of backlog-held freight.
- Significant congestion remains in parts of:
- Central West: Parts of Bathurst, Gooloogong, Canowindra, Orange, Cowra, Grenfell, Molong, Parkes, Forbes, Bedgerabong, Eugowra and Euvoal.
- Dubbo Region: Bourke, Brewarrina, Walgett and Lightning Ridge.
QLD Operational Update:
- There will be delivery impacts today to postcodes: 4551, 4553, 4562 due to road closures.
November 24th, 2022:
The transport industry has recently experienced some major challenges causing network strain and consequent delays. This is compounded by the strain the industry experiences at peak season (end of year).
Flooding:
Flooding has closed rail lines in three areas of NSW. These rail lines will not reopen until after Christmas. This has impacted all rail freight ex Brisbane and Sydney to WA and SA.
Derailment:
Earlier this month there was a major derailment that occurred outside Geelong VIC this morning. The derailment impacted all rail services and return services between Victoria and Western Australia. Carriers temporarily redistributed assets to utilise road transport into and out of WA, instead of rail.
Flooding and derailment are impacting the following rail services:
- QLD, NSW, VIC to SA and return
- QLD, NSW, VIC to WA and return
- NSW, VIC to NT and return
Please note, these rail lines are shared among all transport carriers.
The transport industry is currently under great strain and businesses need to prepare that they may be required to upgrade services and wait longer than usual for pickup and delivery of freight, particularly along the East Coast and Western Australia. Transport carriers are still recovering from the last set of floods in NSW and VIC. Assets have been redeployed to Western Australia to assist manage demand. Where possible, we encourage you to send freight via air for an increased likelihood of pickup and delivery in a timely manner. Please also keep in mind that the estimated delivery dates in Myparcel are estimates and not guaranteed.
We have disabled some services in our platform into and exiting WA, as some transport carriers have introduced surcharges of up to 40%.
November 3rd, 2022:
We provide the following updates regarding flooding in NSW impacting transport throughout Australia.
Flooding from Broken Hill to Parkes is anticipated impact services until at least the middle of next week.
This is impacting road transport travelling through and into NSW, and rail services including Brisbane to Perth, Adelaide to Brisbane and Adelaide to Sydney and return services.
Transport carriers are continuing to source workaround routes to keep freight moving, including detouring through other states. However, due to the extent of the flooding we are expecting delays over the coming weeks.
Please see the below list of impacted suburbs:
- Central West: Forbes, Parkes, Cowra, Condobolin, Gooloogong, Canowindra, Euvoal, Molong and Bedgerabong.
- New England: Armidale, Boggabri, Glen Innes, Inverell, Tamworth.
- Upper Hunter: Singleton, Scone.
- North West: North Gunnedah, Moree, Narrabri, Wee Waa.
- Upper North Coast: Coffs Harbour, Grafton, Lismore (drivers staying local due to flood warnings).
- Dubbo Region: North Dubbo, West Dubbo, Gilgandra, Coonamble, Walgett, Lightning Ridge unable to access. Warren and Brewarrina limited service. Nyngan is on flood alert.
- South Coast: Nowra.
- Southern Tablelands: Cooma, Bombala, Boorowa.
- Far South Coast; Bega.
- Riverina; Wagga, Sandigo, North Wagga Wagga, Gumlu Gumly, Griffith, Randkin Springs, Weethalle, Lake Cargelligo.
Please be in contact if you have any questions or concerns.
October 13th, 2022:
We have received communication from transport carriers that flooding and inclement weather in Victoria and New South Wales is affecting service throughout Australia.
Railway lines are now closed ex New South Wales to and from Victoria and will remain closed for the next 2-3 days pending rainfall. This will affect all services ex New South Wales, including services to South Australia and Western Australia.
We have also been advised that some trucks in impacted areas are being asked to return to their depot due to the weather conditions.
September 19th, 2022:
There are a number of upcoming public holidays, state-based and national, as outlined below. Please keep in consideration when consigning freight that these public holidays may create delays in picking up and delivering your freight.
- Australia’s National Day of Mourning for The Queen: September 22nd (Myparcel will be closed).
- Grand Final Public Holiday: VIC on Friday 23rd September.
- Queen’s Birthday: WA on Monday 26th September.
- Queen’s Birthday: QLD on Monday 3rd October.
- Labour Day: NSW, ACT, and SA on Monday 3rd October.
July 6th, 2022:
Following our update yesterday, we can advise that additional areas are experiencing delays for pickup and delivery of freight due to flooding and consequent road closures.
Additionally, 97 evacuation orders are in place affecting approximately 45,000 residences. This has impacted some transport staff who are unable to attend work due to access issues.
Freight travelling by Rail
- Due to severe flooding in some areas, the rail network is on hold for freight entering and leaving Sydney.
Freight travelling by Road
There is limited pickup and delivery of freight in the following postcodes:
- Nepean – 2745, 2750, 2753, 2759 – 2761, 2766, 2770, 2773 – 2774, 2776 –2777
- Wisemans Ferry – 2775
- Kingswood – 2747 – 2749
- Areas in Windsor / Richmond / Kurrajong / Kurmond / Grossvale/ Wilberforce/Clarendon / Freemans Reach / Pitt Town / Wallacia / McGrath’s Hill / Glossodia/Bidwell /Warragamba – 2745 – 2770
- Katoomba – 2778 – 2786
- Moorebank & Liverpool – 2170
- Prestons – 2170
- Camden – 2570
- Menangle & Menangle Park – 2563, 2568Part of Wollombi – 2325
- Part of Lithgow – Roadside delivery for 2790
- Part of Bathurst – Roadside delivery for 2795
- Part of Parkes – Roadside for 2873 & 2875
- Part of Cessnock, Singleton & Metford – Roadside for 2323, 2325 & 2330
Freight travelling by Air
- Severe weather conditions across the East Coast and Sydney has resulted in flight delays.
- Some flights are being diverted to different states to avoid severe weather.
July 5th, 2022:
Please be advised that flooding in Sydney is causing delays for pickup and delivery of freight in the following areas:
- Nowra
- Southern Highlands
- Wollongong
- Batemans Bay
- Central Coast
- Newcastle
- Mudgee
- Wellington
We anticipate there will be delays at least for the rest of this week.
If the location of collection/delivery of your freight is impacted by floods, please let us know and we can reschedule accordingly.
May 11th, 2022:
TNT/FedEx currently is not sending freight to some international locations, including Ukraine, Russia, Belarus and parts of China.
You can read more here: https://www.tnt.com/express/en_au/site/alerts.html
March 31st, 2022:
Myparcel would like to emphasise that due to repeated flooding in QLD and the Northern Rivers region of NSW and forecasted rain, we are expecting delays to freight travelling to these areas. This is partially due to major highways being closed leading to disruption. We are expecting delays to freight travelling through the following areas:
- Linehauls to Brisbane along the Pacific Hwy
- Linehauls from Brisbane along the Pacific Hwy
- Freight travelling on the Gwydir Highway in NSW
- Freight travelling to flood zones, including but not limited to Grafton, Lismore and Byron Bay to Tweed Heads – these areas are unserviceable
Please see the below image of the Pacific Hwy provided by First Express Couriers
March 28th, 2022:
Myparcel has been advised of two updates to services in Lismore NSW, and in WA.
1. Lismore has been ordered to evacuate
Myparcel has been advised that Lismore NSW has been ordered to evacuate. This will impact the pickup and delivery of freight in this area across all carriers. We encourage our customers to hold onto freight destined for this area. We are carefully watching weather in Grafton and Coffs Harbour, as weather is expected to impact these areas soon as well.
2. TNT/FedEx Suspends Deliveries in WA
As a result of COVID cases in WA, TNT/FedEx have implemented restrictions on pickup and delivery of freight. This includes:
- No ad-hoc domestic pick-ups
- No Bulk permanent domestic pick-ups
- Any freight within the network destined to WA will be delivered.
Service will resume Monday April 4th, 2022.
March 8th, 2022:
Due to significant rain last night, there will be delays this week for freight travelling throughout NSW and QLD.
To summarise:
- There is localised flooding throughout Sydney and heavy rainfall continuing today, impacting pickup and delivery of freight.
- There is localised flooding on the Gold Coast which is impacting pickup and delivery of freight.
- There is heavy rain on the NSW South Coast impacting pickup and delivery of freight.
- The Northern Rivers (including Lismore, Ballina, Byron Bay, Mullumbimby) are still impacted by flooding, carriers are requesting to not send freight to this area. Many receivers are not able to accept goods due to the extensive damage in this area.
We anticipate there will be delays to freight travelling into and from these areas for the coming weeks.
February 28th, 2022:
Please be advised that due to severe flooding in south-east QLD and Northern NSW, there will be impacts to the pickup and delivery of freight across all carriers. The Bruce Highway just after Gympie in South East Queensland has been closed in both directions and line hauls are unable to get through.
We encourage you to avoid sending freight to the following areas where possible:
- Lismore and Grafton – Being evacuated
- Coffs Harbour – Severe weather with many roads already cut off
It is likely that other areas will be impacted as the water quickly flows south. It is expected that this many include Tamworth and Dubbo. We will provide updates as more information comes to hand.
February 11th, 2022:
In January, there were major floods that washed away parts of the railway line and road in Western Australia, the Northern Territory and South Australia.
These floods caused major delays to freight travelling into these areas. The delays are expected to last until April 5th, 2022.
Source: Gillian Fennell via The Guardian
Source: ARTC via ABC
Many services that would usually travel via rail are now travelling by road (on trucks) and taking detours up to 1500kms to reach their intended destination. Or sometimes are unable to travel at all.
As a consequence, many transport carriers are introducing surcharges and levies to cover the costs of freight travelling into these areas and suspending services for days or weeks to catch up on the backlog of freight.
Any freight booked through Myparcel travelling into or through Western Australia, the Northern Territory or South Australia may be subject to additional surcharges beyond the quoted price provided on our website.
The cost of a delivery varies depending on:
- The pickup and dropoff localities
- The size and weight of the parcel(s)
- The number of parcels being sent
- The speed of delivery you require
- The transport carrier you choose
- Any warranty option you may decide to take up
To find out the exact cost for your particular delivery requirements, simply fill out the details on the home page.
When you click the See Quotes button you will be presented with a number of the best quotes from a selection of transport carriers, showing different prices (including GST) and different delivery ETA’s. Whichever quote you select will be the cost of shipping your goods as stated, with the only other cost being a warranty option should you choose to cover your goods for loss or damage during transit.
If you have searched the FAQs for a solution without success, you can click here to raise a Support Request online.
Myparcel is a value-for-money online freight brokering and delivery system, available for anyone to use.
It allows you to instantly see the best quotes from multiple transport carriers to ship your goods door-to-door anywhere in Australia. All you need to do is select your preferred quote, provide the freight information, and use your credit/debit card or PayPal to pay. No need to travel any further than your own front door to drop off the goods for shipment.
Myparcel allows you to send anything ranging from a single envelope to a truckload of pallets without leaving the comfort of your home or office. The only thing that Myparcel can’t deliver is hazardous or dangerous goods.
We think you’ll wish you’d found Myparcel before.
We recommend using Google Chrome for the most user-friendly Myparcel experience. However, Myparcel will work with nearly all browsers, including Apple Safari, Microsoft Edge and Firefox. Older versions of Microsoft Internet Explorer are the only browser we would recommend avoiding.
If possible, Myparcel recommends using a laser printer when printing paperwork such as labels and manifests.
A standard A4 paper printer if fine. And for the more advanced a specialised label printer can also be used.
Transport Carriers and Couriers (13)
With a comprehensive range of fast and efficient express freight transport and logistics services, Allied Express is Australia’s largest independently-owned courier, express freight and specialised logistics company. Allied Express have been operating for over 40 years and have operation centres in every major mainland capital city including Sydney, Melbourne, Perth, Brisbane and Adelaide. They have one of the largest fleets in Australia comprising over 1000 vehicles.
Allied Express provides online tracking through their website to keep track of freight during each stage of delivery. The tracking updates as freight is scanned. This carrier is best suited to cartons, pallets and skids.
Aramex, formerly known as Fastway, has more than 30 years’ experience providing cost-efficient courier services. Aramex/Fastway has over 900 franchise partners across the country and delivers to both commercial buildings and residences.
Aramex/Fastway only delivers cartons, satchels, and envelopes. There are some restrictions on the weight and dimensions of freight Aramex/Fastway will collect:
Maximum weight: 25kgs
Maximum length: 199cms
Maximum width: 199cms
Maximum height: 199cms
Please note, Aramex/Fastway only provides tracking once the freight has been picked up.
All Myparcel/Aramex/Fastway consignments are automatically booked.
Bonds Couriers are known for their same-day delivery service within Australian capital cities. They have 550 vehicles equipped with GPS tracking to provide real-time information for every delivery. Bonds provide text message notifications for every booking, and proof of delivery is updated as soon as your freight has been delivered.
Bonds will pick up and deliver envelopes, satchels, cartons and skids.
Services
Standard Delivery – This service picks up and delivers consignments within four hours from the time of booking.
Priority Allocation – This service picks up and delivers consignments within two hours from the time of booking
Express Guaranteed – This service uses the first available vehicle to collect and deliver a consignment directly to the receiver. This is Bonds’ super urgent premium service.
Cope is an Australian transport carrier known for its high-quality care and service. They hold depots in all capital cities and major centers around Australia. Cope has a fleet of 350 trucks and offers tailgate service nationally.
Cope charge a surcharge for residential delivery at each end – we build this cost into the quoted price you receive when using Myparcel.
All Myparcel/Cope consignments are booked in by Myparcel’s customer service team.
Cope provide basic tracking for freight once it has been picked up and scanned.
Couriers Please offers residential and commercial carton and satchel deliveries. All Myparcel and Couriers Please bookings require a signature on delivery.
Couriers Please only provide tracking once the freight has been picked up.
Services
Satchel – As the name suggests, this service is for satchels only
Maximum length: 50cms
Maximum width: 50cms
Maximum height: 50cms
Maximum weight: 5kgs
Road express – This service is for both satchels and cartons
Maximum length: 200cms
Maximum width: 200cms
Maximum height: 200cms
Maximum weight: 32kgs
For both services, Couriers Please provide tracking once the freight has been collected or if a pickup has been missed.
All Myparcel/Couriers Please consignments book automatically.
Followmont is a QLD based family-owned transport company that specifically services QLD and NSW. They own over 1000 vehicles and are spread across 18 depots. They transport satchels, cartons, pallets and skids and offer both commercial and residential pickup and delivery.
Followmont provides six stages of tracking from pickup, in depot, in transit, at delivery depot, out for delivery and delivered. All Myparcel and Followmont consignments are automatically booked via email.
Northline is an Australian based logistics business delivering freight by road, rail sea and air across the globe.
Northline provides detailed tracking for each consignment, showing tracking on major events from pickup to delivery.
They are renowned for their service coverage and inexpensive pricing for B2B deliveries of bulky and oversized items.
Northline can provide a tailgate lift if required.
Sadleirs is a family-owned, Australian transport company providing interstate road and rail transport. Sadleirs only pick up and deliver to businesses.
Myparcel’s customer service team will call and book consignments made with Sadleirs on behalf of Myparcel customers.
Please note, Sadleirs charge their tailgate service based on time used to load/unload freight.
General Service
Sadleirs general service is the most cost-effective option to send freight with Sadleirs. Sadleirs will only provide tracking once the freight has been loaded onto the truck/train.
Team Global Express (formerly Toll) is known for B2B bulk/pallet movements throughout Australia. TGE Express provides competitive pricing and service.
TGE Intermodal Specialised provide a reliable and professional service. At this time, TGE Intermodal Specialised does not deliver to residential addresses.
TGE Intermodal Specialised provides a tailgate service for every consignment.
TNT is an Australian born transport carrier. TNT are known for their detailed tracking and reliable service. Their service operates throughout Australia.
TNT provides both residential and commercial pickup and delivery. However, TNT charge a surcharge for residential delivery at each end – we build this cost into the quoted price you receive when using Myparcel. This charge varies based on the weight of the goods.
- TNT has booking cut off times that vary by suburb, and change depending on demand. For example, during peak periods TNT may make their cut off time earlier.
- If you miss the booking cut off time for today, your booking will automatically roll over to the next day
- TNT has a range of surcharges for manual handling, oversize items, residential pickups/dropoffs and regional areas. Click here to learn more.
Please note that TNT have a Manual Processing fee for every item which meets any of the following conditions:
Length less than 200mm or greater than 1200mm and/or
Width less than 100mm or greater than 600mm and/or
Height less than 15mm or greater than 800mm and/or
Diagonal Length greater than 1200mm and/or
Weight less than 250g or greater than 30kg
Poor packaging or unstable weight distributionAlso, Residential Surcharges are applied to pickups from and dropoffs to residential addresses, with the fee based on the weight tier of the entire shipment:
Lightweight Residential – Less than 30kg
Heavyweight Residential 1 – 30kg and over, but less than 100kg
Heavyweight Residential 2 – 100kg and overSo take these into consideration when planning how to pack your goods and the orientation of cartons.
- All Myparcel/TNT consignments automatically book in with TNT
Services:
Road Express
TNT Road Express is the most cost-effective option provided by TNT. This service operates Australia wide. It does not include a tailgate lift option, so for any items heavier than 30kg there must be loading/unloading facilities (e.g. forklift or loading dock) at both the pickup and dropoff addresses.
Overnight First Class
TNT Overnight First Class ensures your shipment arrives by 5pm the next business day. TNT Overnight First Class has some length, width, and height restrictions but they vary from state to state. Myparcel will not provide you a quote if your freight falls outside these restrictions.
Technology Express
All freight booked using TNT Technology includes a tailgate to unload heavy or awkward items. And fragile goods are handled with no additional surcharge.
TNT International, now known as FedEx, makes the complexity of international freight a simple and smooth process. TNT International provides all the correct paperwork ensuring your freight gets through customs effortlessly and provides tracking through every step of the process for the sender and receiver to keep track of the booking. TNT International/FedEx can ship anywhere in the world.
The weight and dimension limit varies depending on the destination of the shipment. If you would like to send an item greater than 30kgs internationally and are having trouble retrieving a quote, please raise a support request and we can assist you with the booking.
All TNT International/Myparcel consignments are automatically booked.
Toll Express is known for B2B bulk/pallet movements throughout Australia. Toll Express provides competitive pricing and service.
Toll Express provides a reliable and professional service. At this time, Toll Express does not deliver to residential addresses.
Toll Express provides a tailgate service for every consignment.
Zoom2u is an express courier service located in Perth, Adelaide, Melbourne, Canberra, Sydney, Brisbane and Gold Coast. They can send freight up to a 60km radius of each capital city for a 3 hour service, and up to 100km away for the same day service. The maximum item weight for Zoom2u is 30kgs.
Zoom2u have a network of over 8000 couriers across Australia who deliver within 3 hours or the same day. Once you make a booking through Myparcel, Zoom2u will allocate your delivery to a driver (usually within 15 minutes).
Quoting & Booking (19)
Dangerous/hazardous goods are any item or material that could endanger or harm drivers, handlers or any persons, property or the environment.
Myparcel does not ship dangerous or hazardous goods.
It is your responsibility to be aware of the contents of all items shipped and ensure that no hazardous or dangerous goods are contained therein.
For a comprehensive list of dangerous and hazard goods in Australia, please download the Australian Dangerous Goods Code:
https://www.ntc.gov.au/codes-and-guidelines/australian-dangerous-goods-code
In summary, dangerous and hazardous goods include, but are not limited to:
| Dangerous/Hazardous Goods | Examples |
|---|---|
| Spontaneously combustible substances | Lithium batteries (laptops, phones, etc), phosphorus |
| Explosive substances | Fireworks, flares |
| Flammable gas | Aerosols, perfumes, LPG |
| Toxic gas | Oxygen difluoride |
| Flammable liquids | Solvents, paints |
| Flammable solids | Matches |
| Oxidising substances | Fertilisers |
| Non-inert chemicals | Calcium carbide |
| Organic peroxides | Fibreglass kits |
| Toxic substances | Pesticides |
| Infectious substances | Pathogens |
| Biological substances | Blood tests |
| Radioactive material | Smoke detectors |
| Corrosive substances | Bleach, drain cleaner, chlorine, acid, dry ice |
Yes. You need a standard printer to print the label(s) for your freight and the manifest for your driver. These can be printed in black and white on standard A4 paper. You can also use a label printer if you have one, but the labels must be large enough to read the text and barcodes. Don’t forget to securely attach a label to each item (and 2 labels to each pallet or skid) and sign 2 copies of the manifest ready for your driver!
It is important to provide accurate weight and dimension measurements when you book your goods for transport due to Chain of Responsibility and Occupational Health and Safety reasons. Transport carriers use the information you provide to ensure that the right van, truck, driver, route and facilities are used to transport your goods swiftly and safely.
Note that if you understate any measurements, you may be subject to an additional surcharge which exceeds the price for delivering correctly stated goods at time of booking. In other words, it is of no advantage to understate weight or dimension measurements.
If you need to cancel your shipment after it has been booked, you will need to raise a Support Request.
For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, and describe why you need to cancel the booking.
A Myparcel customer service representative will respond to you via email with an update on the cancellation of the booking.
Note that if the goods are already in transit, the delivery may need to be redirected rather than cancelled, and you will not be refunded the booking payment. If the goods have not been picked up, we will refund the booking payment to your credit card, less a service charge for cancellation.
Before you start measuring your freight, make sure your parcels are fully packaged. To record the length of an item, measure the furthest horizontal points across the face of your parcel. To record the width, measure the depth of your parcel. To record the height, measure your parcel vertically from the base to the highest point of your parcel.
Note: All measurements entered into Myparcel must be in whole centimetres (cm) – no fractions. For measurements less than 1 cm (such as an envelope height) just round up to 1.
How to measure pallets and skids
To measure a pallet or skid, stack and wrap all goods on the pallet/skid ready for shipment, and then measure the maximum length, width and height of the entire item. You must include the height of the pallet or skid in the measurements.
There are a number of different Myparcel documents you may need to print, including:
- Labels
- Manifests
- Booking Details
- Receipts
- Consignment Notes
- Customs Declarations / Commercial Invoices
Some of these are in the form of a PDF document, and some are in the form of a Web Page (HTML document), and the method of printing each may vary slightly depending on the browser you are using.
The first thing is to make sure that you are on a page showing the booking/shipment details. This could be the page shown immediately after completing a booking, or the page which opens when you click on the Shipment Status link in a Booking Confirmation Email, or the booking details page selected from the Member Dashboard or Shipment Viewer.
At the bottom of this page in the Download & Print section, click the Print button for the document you wish to print. Initially this will just download and display the document. To print it you will need to use you browser’s normal printing method. Usually there will be a print button near the top right of the browser window, or if you right-click the mouse on the window a print option will normally appear.
Choose the correct printer and adjust the print settings/preferences (page/paper size, orientation, margins, scale, etc.) as required before clicking the final print button.
Pallets and skids may need to be weighed with specialised scales. Alternatively, you can weigh each item on the pallet/skid individually (refer to FAQ How do I weigh my parcel?), the pallet/skid itself and the packaging material, then add all the weights together.
Typical weights of various types of unloaded pallets are:
| Pallet Type | Typical Weight (unloaded) |
|---|---|
| Hardwood Pallet | 40 kg |
| Softwood Pallet | 30 kg |
| Plastic Pallet | 20 kg |
| Loscam Pallet | 34 kg |
| Chep Pallet | 38 kg |
Unloaded skids are often smaller and about half the weight of a pallet, however it varies according to the size and type of skid.
Note that these are typical weights, and actual weights may vary widely. Ensure that any pallet or skid you use is rated to hold the weight of the goods being shipped.
Enter the weight of the loaded and wrapped pallet/skid into Myparcel in kilograms (kg) per pallet/skid.
Generally, small envelopes are considered to be less than 250 grams (0.25kg) in weight and large envelopes are considered to be less than 500 grams (0.5kg) in weight.
We recommend reading the Australia Post envelope size and weight guidelines for further information.
auspost.com.au/business/shipping/check-sending-guidelines/size-weight-guidelines
Parcels can be weighed in a variety of ways depending upon their size. Always make sure to weigh your parcel after it is fully packaged.
For small packages you can use bathroom or kitchen scales.
For large packages, you can weigh yourself on bathroom scales and then weigh yourself holding the parcel on bathroom scales. Subtract your weight from the weight of yourself holding the parcel. The result is the parcel weight.
Enter the weight of the packaged item into Myparcel in kilograms (kg) per parcel.
Residential addresses are buidings where people live. A business operating from home or an apartment building are examples of residential addresses.
Commercial addresses are buildings zoned for commercial use. They normally have a reception or front-desk, or a loading dock or delivery drop-off window or area. Examples of commercial addresses are office buildings, retail stores, shopping centres, factories, warehouses, hotels, hospitals and farms.
If you are trying to print a booking, label, manifest, consignment note, customs declaration or receipt and it is printing too small or too large on the page, or using too many pages to print, you will need to adjust your browser’s print settings.
Every browser has a different method for changing the size of the print. The print settings appear when you start to print something. Look for a setting or preference called Scale or Zoom. They are normally expressed as a percentage. Adjust this setting as required before clicking the Print button.
You may also need to adjust the Page/Paper Size (normally A4 in Australia), Orientation (Portrait or Landscape) and Margins to achieve the desired result.
If the dropoff address for a booking has changed, the delivery will need to be redirected to the new destination.
You will need to raise a Support Request.
For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, the new dropoff address, and describe why you need to redirect the delivery.
A Myparcel customer service representative will respond to you via email with an update on the delivery redirection.
Note that if the goods are already in transit, it may not be possible to redirect the delivery. In this case you will need to make a new booking to pickup the goods from the incorrect address and deliver them to the new address.
Use the +Add Item button to enter multiple types, weights or sizes of parcels to be sent to the same address. For example, a box and a satchel, or two boxes of different size.
You can also alter the Quantity number to reflect multiple of the same item going to the same address. The Quantity can range from 1 to 99. For example, three pallets of the same dimensions and weight.
If you wish to send parcels to different addresses, you will need to create a separate booking for each address. We recommend Signing Up and using the Myparcel Member Dashboard to manage and track your bookings.
A palette is normally a two-deck hardwood or softwood support frame for transit and stacking, typically 117 x 117 x 15cms in Australia.
A skid is normally a single-deck timber, plastic or metal support frame for transit, which can be smaller or larger than the typical pallet dimensions.
Both pallets and skids can be lifted by forklift trucks.
Unfortunately the two names are sometimes used interchangeably.
When Myparcel displays quotes to deliver freight there is a column with heading “On-Time Rating” which contains a star rating for each transport carrier service.
The rating displayed for each quoted service is based on statistics collected by Myparcel regarding actual pickup and dropoff dates and their variation from the requested pickup date or estimated delivery date for shipments. The actual pickup and dropoff dates are obtained using the transport carrier’s own tracking data.
The rating formula uses the percentage of pickups and dropoffs which are on-time and the overall average days late recorded for each service to calculate the number of stars, with a maximum rating of 5 stars.
The more stars displayed the more often that service has collected goods promptly as requested, and/or delivered goods within the time estimated. If the message “Not available” is displayed instead of a star rating, that means there have been insufficient statistics gathered so far to determine a reliable rating for that service.
As a user of Myparcel freight services you may wish to consider this information along with other information provided, such as price and ETA, to help choose the service that best meets your needs. Note that the rating does not necessarily reflect the service performance to expect in your particular circumstance or location.
Myparcel accepts Visa, Mastercard and American Express credit/debit card payments.
PayPal payments from your PayPal balance, linked bank account, Visa, Mastercard and American Express are also accepted.
We recommend choosing your parcel type based on the goods you are sending. As a general guide:
Satchels/Envelopes:
Envelopes are best for flat paper items. It is best to avoid packaging rigid items in envelopes, including CDs or pens, unless bubble-wrapped.
Satchels are best for small goods that are not fragile, such as items of clothing. Satchels often come in 500 gram (0.5kg), 1kg, 3kg and 5kg limits, depending on the carrier. If you are using a branded carrier satchel but have selected to send it with a different carrier, we recommend turning the satchel inside out.
Cartons/Boxes:
Cartons and boxes are best for moderate sized items or for goods which should not be crushed or bent. Cartons and boxes are ideal for goods with a weight of less than 30 kilograms (kg).
Choose a box that is durable and can be stacked – ideally made of corrugated cardboard. Make sure your box is well sealed and in good condition. For fragile goods, use plenty of shock absorbent padding inside the box, and label clearly as fragile on the outside.
Pallets/Skids:
Pallets and skids are rigid timber or plastic base frames used for transit, which are ideal for stacking items such as boxes on top of. They are best for goods with a combined weight of more than 30 kilograms.
The pallet or skid and the goods loaded on top must be wrapped together to ensure that the goods do not shift during transit. We recommend that you attach the duplicate labels provided for pallets and skids on the top and the side. And if appropriate, label clearly as fragile.
To choose the least expensive quote, select the quote listed first on the results page. To choose the fastest delivery quote, find the earliest date in the Delivery ETA column and select that quote. You may also like to choose a quote from a particular transport carrier.
Myparcel always lists the lowest price quotes first!
The fastest delivery quote can be selected by finding the earliest date in the Delivery ETA column. Note that these dates are best estimates and not guaranteed delivery dates.
Membership (6)
To become a member, simply click Sign Up on the top menu bar.
Fill out your email address, password and other details (the fields marked with * as a minimum) then scroll to the bottom and click Sign Up.
You can also sign up as a member while booking a delivery, then update your profile with your details later.
If you have previously signed up as a member, you can log in by clicking the Log In button at the top right-hand side of any page.
You will be presented with a login window. Enter the email address which you signed up with in the first field, and your password in the second field. Then click the LOG IN button.
If you generally use the same browser, we suggest ticking the “Remember Me” box to simplify the login steps next time.
By signing up as a Myparcel member, you can easily manage your bookings and track all your current and previous deliveries via your Myparcel Member Dashboard. The Member Dashboard can be accessed via the top menu bar when you are logged in.
You can search for names, addresses, dates, etc., print or export selected bookings to a CSV file, and email booking details to yourself or a delivery recipient.
If you were not signed up as a Myparcel member and logged in at the time of booking, you will need to open the booking confirmation email to access the details of any previous delivery.
You can update your member account details by logging in and clicking Profile on the top menu bar.
When you have altered your details, scroll to the bottom of the page and click the Update button.
If you have lost or forgotten your Myparcel member password, it can be recovered by clicking the Log In button at the top right-hand side of any page and selecting “Lost your password?”. Then follow the prompts to set a new password.
You need access to the email address you created your Myparcel member account with to recover your password.
Membership is free and without obligation.
By signing up you are able to search, download, print and email all your booked and delivered shipment details in one convenient place — the “Member Dashboard”.
You can also save time entering new bookings by saving default parcel and pickup details to pre-fill the booking form with when you are logged in.
If you use Myparcel more than once, we recommend that you sign up and enjoy the convenience.
Pickup (15)
Dangerous/hazardous goods are any item or material that could endanger or harm drivers, handlers or any persons, property or the environment.
Myparcel does not ship dangerous or hazardous goods.
It is your responsibility to be aware of the contents of all items shipped and ensure that no hazardous or dangerous goods are contained therein.
For a comprehensive list of dangerous and hazard goods in Australia, please download the Australian Dangerous Goods Code:
https://www.ntc.gov.au/codes-and-guidelines/australian-dangerous-goods-code
In summary, dangerous and hazardous goods include, but are not limited to:
| Dangerous/Hazardous Goods | Examples |
|---|---|
| Spontaneously combustible substances | Lithium batteries (laptops, phones, etc), phosphorus |
| Explosive substances | Fireworks, flares |
| Flammable gas | Aerosols, perfumes, LPG |
| Toxic gas | Oxygen difluoride |
| Flammable liquids | Solvents, paints |
| Flammable solids | Matches |
| Oxidising substances | Fertilisers |
| Non-inert chemicals | Calcium carbide |
| Organic peroxides | Fibreglass kits |
| Toxic substances | Pesticides |
| Infectious substances | Pathogens |
| Biological substances | Blood tests |
| Radioactive material | Smoke detectors |
| Corrosive substances | Bleach, drain cleaner, chlorine, acid, dry ice |
If you wish to make a booking where the freight is collected by the receiver from the carrier depot, please contact our Customer Service team prior to your booking. They will check that the transport carrier offers this option and facilitate this process.
Due to coronavirus, many transport carriers are restricting access to their depots and are not currently offering depot collection.
The transport carriers that Myparcel utilises do not pick up freight from retail stores offering a Click and Collect option.
The reasons for this are:
- Click and Collect pickups require a purchase receipt to be presented, which a driver will not have.
- Click and Collect pickups require the receiver to sign for the goods to confirm that they are complete and what was ordered.
- Click and Collect pickups often involve a long wait time.
It is better to use the retail store’s delivery method if you are unable to collect the goods yourself.
Note that Myparcel can be used to deliver returned goods if the retail store does not provide this service.
Yes. You need a standard printer to print the label(s) for your freight and the manifest for your driver. These can be printed in black and white on standard A4 paper. You can also use a label printer if you have one, but the labels must be large enough to read the text and barcodes. Don’t forget to securely attach a label to each item (and 2 labels to each pallet or skid) and sign 2 copies of the manifest ready for your driver!
Myparcel strongly advises you or an authorised person to be present for driver collection of your parcel. If you cannot be present for pick up, you must leave the parcel in a safe, undercover and accessible location, fully packaged with label(s) attached and manifests signed ready for the driver to pick up. This is done at your own risk and is not covered by our warranty option, so ensure the parcel is not visible to passers-by.
When entering the booking details, you must include any pickup (and dropoff) details for the driver in the “Special Instructions” field.
If the driver is unable to collect the parcel, you will incur an additional charge to cover the cost of the carrier returning to the pickup address at a later time.
When printing labels for a multiple item booking, the label PDF file provided will contain a different label for each item, including duplicate labels for each pallet or skid. Ensure that you print all pages of the PDF and attach each sequentially numbered label (page) to a different item, and duplicate labels to each pallet or skid (top and side).
There should be at least the same number of labels as the total number of items you specified in your booking. If you wish to attach more than one label to an item other than a pallet or skid, you will need to print that item’s label page again.
The general rules for packaging a parcel are to use strong packing tape to seal your parcel or box, make sure labels are firmly attached and clearly visible, and utilise internal cushioning such as bubble wrap, foam or newspaper to create extra padding for your goods. Wrap each item individually to protect them from movement.
Remember, the aim of packaging your parcel is to prevent damage to itself or other freight during transit and for it to be safe for the delivery drivers. Note that if an item is unsuitably packaged or labelled for transit, you may incur an additional charge to cover the cost of rectification.
For further information regarding packaging we recommend viewing the guides listed on some of our carriers’ websites (for links refer to FAQ What are the packaging guidelines?).
The National Transport Commission has a comprehensive guide regarding how to stack goods on pallets and skids. Information specific to pallets and skids can be found from page 35 onwards.
www.ntc.gov.au/Media/Reports/(9E12B22A-6156-41B0-F382-136A34520AF8).pdf
For further information we recommend viewing the guides listed on some of our carriers’ websites (for links refer to FAQ What are the packaging guidelines?).
If the items are a part of the same booking it is most likely they will be picked up at the same time. If they are separate bookings, they will most likely be picked up separately.
Myparcel picks up from and delivers freight to street addresses. We are unable to pick up from or deliver to parcel lockers or PO boxes.
Failure to appropriately package/wrap your goods could result in damage, additional charges and inability to deliver the freight.
Please refer to the packaging guidelines from some of our carriers for further information.
| Carrier | Packaging Guidelines |
|---|---|
| TNT | Preparing Your Shipment |
| FedEx | General Packaging Guidelines |
| DHL | Packing Guide |
| Fastway | Packaging Guidelines |
| Couriers Please | Freight Profile Specifications |
| Australia Post | Packaging Hints & Tips |
When sending fragile goods, it is very important to package them correctly to ensure they arrive intact. We recommend placing fragile goods in the centre of a rigid carton and utilising cushioning materials as protection.
We also suggest using “fragile” or “handle with care” labels to indicate to the drivers that there are delicate goods inside.
When Myparcel displays quotes to deliver freight there is a column with heading “On-Time Rating” which contains a star rating for each transport carrier service.
The rating displayed for each quoted service is based on statistics collected by Myparcel regarding actual pickup and dropoff dates and their variation from the requested pickup date or estimated delivery date for shipments. The actual pickup and dropoff dates are obtained using the transport carrier’s own tracking data.
The rating formula uses the percentage of pickups and dropoffs which are on-time and the overall average days late recorded for each service to calculate the number of stars, with a maximum rating of 5 stars.
The more stars displayed the more often that service has collected goods promptly as requested, and/or delivered goods within the time estimated. If the message “Not available” is displayed instead of a star rating, that means there have been insufficient statistics gathered so far to determine a reliable rating for that service.
As a user of Myparcel freight services you may wish to consider this information along with other information provided, such as price and ETA, to help choose the service that best meets your needs. Note that the rating does not necessarily reflect the service performance to expect in your particular circumstance or location.
Deliveries will generally be picked up between 8:30am and 5:00pm, on the pickup date selected or the nearest business day.
If you selected different opening and closing times when booking, most carriers will take these into consideration and arrive between these times. However, as carriers operate according to area schedules they cannot always accommodate restricted pickup times.
Your parcel will be picked up during business hours on the pickup day you specified. By default, the pickup date is the next business day after you make the booking, however you can specify a later date for pickup.
If you book before 2pm on a business day, it may be possible for pickup to occur on that day if you specify the same day for pickup. However, we cannot guarantee same day pickup, but a best effort based on carrier availability.
Due to the nature of freight services, sometimes pickup will occur after the pickup date specified. Please take this into account when booking your freight, especially if your delivery date has a deadline attached, and ship earlier if possible.
Dropoff (6)
If you wish to make a booking where the freight is collected by the receiver from the carrier depot, please contact our Customer Service team prior to your booking. They will check that the transport carrier offers this option and facilitate this process.
Due to coronavirus, many transport carriers are restricting access to their depots and are not currently offering depot collection.
The transport carriers that Myparcel utilises do not pick up freight from retail stores offering a Click and Collect option.
The reasons for this are:
- Click and Collect pickups require a purchase receipt to be presented, which a driver will not have.
- Click and Collect pickups require the receiver to sign for the goods to confirm that they are complete and what was ordered.
- Click and Collect pickups often involve a long wait time.
It is better to use the retail store’s delivery method if you are unable to collect the goods yourself.
Note that Myparcel can be used to deliver returned goods if the retail store does not provide this service.
A person authorised to receive and sign for the delivery should be available (and contactable) at the dropoff address on the day of the delivery. The only exception is when you have clearly specified a safe, secure and accessible place for the driver to leave the goods in the Special Instructions field during booking.
Note that deliveries without signature are entirely at your risk, as we cannot be responsible for the security of goods left at the dropoff address.
To track the progress of your delivery, use the Track Delivery button on the booking details page for your delivery. This button can be found on the right-hand side near the top of the Booking Details section.
You can also see the current status of the delivery on the booking details page, which accessible via a link in the booking confirmation email or your Member Dashboard.
If the dropoff address for a booking has changed, the delivery will need to be redirected to the new destination.
You will need to raise a Support Request.
For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, the new dropoff address, and describe why you need to redirect the delivery.
A Myparcel customer service representative will respond to you via email with an update on the delivery redirection.
Note that if the goods are already in transit, it may not be possible to redirect the delivery. In this case you will need to make a new booking to pickup the goods from the incorrect address and deliver them to the new address.
To check the delivery status of your parcel, use the track and trace function on the top right-hand corner of our website pages. If your parcel delivery status shows as “delivered”, however the receiver still does not have the parcel and cannot find it on the premises, we recommend contacting your selected carrier to request proof of delivery.
International Shipping (13)
As a business, before offering your product to an international market (or markets), we recommend:
- Researching the restrictions and regulations of the country you wish to ship to
- Identifying a demand for your product, and where your product will stand among local competition
- Understanding the duties and taxes you may face
- Have a policy in place specifically for international shipping, covering international returns and insurance
- Identify a reasonable timeline your customer can expect to wait to receive their goods
The following guides are good resources to begin your research:
TNT International Shipping Guide – https://www.tnt.com/express/en_au/site/how-to/ship-internationally.html
Australian Trade and Investment Commission Guide to Exporting – https://www.austrade.gov.au/Australian/Export/guide-to-exporting
It is better to be safe than sorry. So if you are unsure or looking for advice on international shipping, please raise a support request and our customer service team will be in contact.
Yes, you can send excess luggage through Myparcel, provided you are able to declare all the contents of your luggage and will be able to provide a secure location to drop off and pick up the luggage while you are travelling. Keep in mind, your luggage will most likely take longer to arrive in the country you are travelling to than your flight there!
Yes. Every international shipment needs an accurate AHECC Code for each individual item within a shipment.
Myparcel provides a dropdown list of commonly used AHECC export codes when you are booking international shipments.
If you cannot find your goods in the list, Myparcel recommends visiting the Australian Bureau of Statistics (ABS) website to download the latest official AHECC list.
Scroll halfway down the page to the Data downloads section. Click the “Show all data” button to reveal the Summary Table. Download and open the Summary Table XLSX spreadsheet, click on the Summary tab, and find the appropriate section for the classification of goods you are shipping. Then from the ABS website, download and open the XLSX spreadsheet(s) for the selected section(s) to find the AHECC code(s) for your goods. You may wish to use the ctrl + F command or search bar in the spreadsheet to find the item you are looking for.
To search for AHECC codes in multiple sections, it may be easier to click the “Download all” button and save the ZIP file to your PC. Open the ZIP file to view and open the XLSX spreadsheets inside.
There are also some online guides and search tools that may assist in finding an AHECC code. Please use these guides at your own discretion.
To get a quote for a shipment from Australia to another country, go to the Myparcel Home page and complete the details as usual. Before completing the Deliver To field, click the International tickbox below it. Then enter the suburb and postcode of the destination in the Deliver To field. Note that there is no selection dropdown list for international locations, so accuracy in entering the suburb and postcode is vital. Finally, select the destination country from the Country dropdown. You can search for a country by typing the start of the country’s name into the search area, then selecting the country when it appears.
Click the See Quotes button.
If no quotes are displayed, you may need to vary the suburb and/or postcode in the Deliver To field. Try removing dashes or spaces from the postcode. For some countries, such as Japan, enter only the postcode (without a suburb and with no dash in the middle). For non-English countries, you may need to enter the English name of the suburb/town/city in order to identify them correctly. Finally, check that the Pickup Date is between 1 day and 2 weeks in the future.
To get a quote for delivering goods to Japan, tick the International box, then enter only the 7-digit postcode (with no dash) in the Deliver To field.
e.g. 2310048
Change the Country to Japan.
Ensure all other fields are completed before clicking the See Quotes button.
An AHECC (Australian Harmonised Export Commodity Classification) tariff code is an eight-digit code that helps classify a product category/type. It consists of the six-digit international “HS Code” followed by two additional digits specific to Australia (often 00).
For example, if you wished to send a Men’s cotton shirt overseas the code is: 62052000
The first two digits, 62, specify the item is an article of apparel or clothing. This is called a Chapter.
The second two digits, 05, specify the item is a men’s or boys’ shirt. This is called a Heading.
The next two digits, 20, specify the shirt is made of cotton. This is called a Sub-heading.
The final two digits, 00, are specific to Australia and in this case are not being used. This is called an Export Statistical Item.
As different countries have different address formats, Myparcel will only produce quotes if the user inputs the correct address format for their chosen country.
Below are some of the formats for the most common countries Myparcel customers ship to:
| Country | Myparcel Format | Examples |
| Canada | Postcode | M1B1B1 |
| OR | ||
| V5K0A4 | ||
| China | Province, postcode | Shanghai 200052 |
| OR | ||
| Shufu 844100 | ||
| England | Town, Postcode | Manchester M3 3HF |
| OR | ||
| Birmingham B15 3TR | ||
| France | Suburb, postcode | Paris 75116 |
| OR | ||
| Montredon 46270 | ||
| Germany | Province, postcode | Berlin 12681 |
| OR | ||
| Germersheim 76726 | ||
| Hong Kong | Suburb | Kowloon Bay |
| OR | ||
| Wan Chai | ||
| India | Postcode (no dashes or spaces) | 400092 |
| OR | ||
| 421601 | ||
| Indonesia | Postcode | 80351 |
| OR | ||
| 80361 | ||
| Japan | Postcode only (no dashes or spaces) | 9160038 |
| OR | ||
| 1001511 | ||
| Malaysia | Province, postcode | Kuala Lumpur 50350 |
| OR | ||
| Petaling Jaya 47810 | ||
| New Zealand | Suburb, postcode | Christchurch 8013 |
| OR | ||
| Silverstream 5019 | ||
| Philippines | Postcode | 6501 |
| OR | ||
| 1004 | ||
| Singapore | Postcode | 757432 |
| OR | ||
| 819643 | ||
| South Korea | Postcode | 320 |
| OR | ||
| 368 | ||
| Taiwan | Postcode (no dashes or spaces) | 11558 |
| OR | ||
| 11245 | ||
| Thailand | Postcode | 12170 |
| OR | ||
| 22000 | ||
| USA | Suburb, Postcode | American Fork 84003 |
| OR | ||
| Dallas 75236 |
Some of the most common AHECC codes are listed in Myparcel’s export code selector. Some additional useful codes are:
| Item Type | AHECC Code |
|---|---|
| Gingerbread | 19052000 |
| Ballpoint pens | 96081000 |
| Registers, account books, notebooks, order books, receipt books, letter pads, memorandum pads, diaries and similar articles | 48201000 |
| Books | 49019900 |
| Photographs | 49119100 |
| Cotton Baby Garments | 62092000 |
| Sunglasses | 90041000 |
| Balls (e.g. Basketballs, netballs, volleyballs, footballs) | 95066900 |
| Eye makeup | 33042000 |
| Silver Jewellery | 71131100 |
| Telephones for cellular networks or for other wireless networks (Mobile phones) | 85171200 |
| Laptops | 84713000 |
| Toys, reduced-scale models, dolls, puzzles | 95030000 |
| Leather handbag | 42022100 |
All countries have different specifications of what they will import and export.
It is the sender’s responsibility to research and comply with:
- the rules and regulations of the country of import, and
- the rules and regulations of the country of export (Australia)
If you do not comply with these regulations, you may be liable for additional charges.
As a starting point, you may wish to use the following resources to assist your research:
Australian Department of Foreign Affairs and Trade (DFAT) Free Trade Agreement Portal: https://ftaportal.dfat.gov.au/
Australia Post Restricted Goods Guide: https://auspost.com.au/sending/send-overseas/international-post-guide#/
Universal Postal Union list of prohibited goods: http://www.upu.int/uploads/tx_sbdownloader/listCustomsProhibitedArticlesEn.pdf
Yes, you need to declare each individual item.
For example, if you are sending a woman’s t-shirt, candle and silver bracelet in the same box, you need to declare each item using its individual AHECC Code.
Countries like to keep track of how much/many of each item type they are importing into their country, particularly if it is a commercial import.
An AHECC code is an eight-digit, internationally recognised code, used to identify items traded internationally.
The first six digits are the international standard HS Code, and the last 2 digits are Australian specific identifiers for statistics gathering purposes.
International shipments require more paperwork than domestic shipments due to the customs obligations of both Australia and the destination country.
In general, international shipments require the following paperwork:
- A least one shipping label securely attached to each item in a visible position. If there are multiple items, the labels should be consecutively numbered to indicate this (e.g. 1 of 3, 2 of 3, 3 of 3).
- At least two copies of the consignment note (con-note) – as a minimum one copy for customs and one copy for the receiver. These should be signed by the sender and the collection driver before being folded and stored in a shipping document pouch.
- Two copies of the manifest. These should be signed by the sender and the collection driver, then one folded and stored in a shipping document pouch and the other left with the sender.
- Three copies of the Customs Declaration (also referred to as the Commercial Invoice – not to be confused with the Tax Invoice/Receipt). These should all be signed by the sender before being folded and stored in a shipping document pouch.
- A transparent document pouch or similar to hold the above documents. This needs to be attached securely to the first item in the shipment.
For further guidance on preparing goods for international shipment, please refer to the following:
Shipment Records (4)
Myparcel automatically emails you a PDF tax invoice/receipt in the booking confirmation email.
You can also view, download and email your past order details including tax invoices/receipts via your Myparcel Member Dashboard.
There are a number of different Myparcel documents you may need to print, including:
- Labels
- Manifests
- Booking Details
- Receipts
- Consignment Notes
- Customs Declarations / Commercial Invoices
Some of these are in the form of a PDF document, and some are in the form of a Web Page (HTML document), and the method of printing each may vary slightly depending on the browser you are using.
The first thing is to make sure that you are on a page showing the booking/shipment details. This could be the page shown immediately after completing a booking, or the page which opens when you click on the Shipment Status link in a Booking Confirmation Email, or the booking details page selected from the Member Dashboard or Shipment Viewer.
At the bottom of this page in the Download & Print section, click the Print button for the document you wish to print. Initially this will just download and display the document. To print it you will need to use you browser’s normal printing method. Usually there will be a print button near the top right of the browser window, or if you right-click the mouse on the window a print option will normally appear.
Choose the correct printer and adjust the print settings/preferences (page/paper size, orientation, margins, scale, etc.) as required before clicking the final print button.
By signing up as a Myparcel member, you can easily manage your bookings and track all your current and previous deliveries via your Myparcel Member Dashboard. The Member Dashboard can be accessed via the top menu bar when you are logged in.
You can search for names, addresses, dates, etc., print or export selected bookings to a CSV file, and email booking details to yourself or a delivery recipient.
If you were not signed up as a Myparcel member and logged in at the time of booking, you will need to open the booking confirmation email to access the details of any previous delivery.
If you are trying to print a booking, label, manifest, consignment note, customs declaration or receipt and it is printing too small or too large on the page, or using too many pages to print, you will need to adjust your browser’s print settings.
Every browser has a different method for changing the size of the print. The print settings appear when you start to print something. Look for a setting or preference called Scale or Zoom. They are normally expressed as a percentage. Adjust this setting as required before clicking the Print button.
You may also need to adjust the Page/Paper Size (normally A4 in Australia), Orientation (Portrait or Landscape) and Margins to achieve the desired result.
Troubleshooting (5)
If you have searched the FAQs for a solution without success, you can click here to raise a Support Request online.
If the Myparcel website does not appear to be working correctly, we would be most appreciative of your assistance in fixing the problem.
If possible, please note the following:
- A description of the problem you are experiencing
- Any prior actions that led up to the problem
- The type and version of the browser you are using
- If possible, a screenshot showing the problem
- If applicable, a booking number or consignment number
Then if you could provide this information to us by raising a Support Request, we will respond to you as soon as possible with a solution or in some cases request further information first.
We recommend using Google Chrome for the most user-friendly Myparcel experience. However, Myparcel will work with nearly all browsers, including Apple Safari, Microsoft Edge and Firefox. Older versions of Microsoft Internet Explorer are the only browser we would recommend avoiding.
If possible, Myparcel recommends using a laser printer when printing paperwork such as labels and manifests.
A standard A4 paper printer if fine. And for the more advanced a specialised label printer can also be used.
Myparcel may send you a price adjustment notification to refund, discount or surcharge your booking.
Some of the possible reasons why you may receive an additional charge include but are not limited to:
- The declared weight is less than the actual weight
- The freight dimensions that were entered in Myparcel are incorrect
- Freight wasn’t packaged appropriately
- Labels were not attached
- Freight was not ready to be collected
- Freight was not able to be delivered
- The freight contained dangerous goods
Refunds and surcharges will be made through the original payment method used. The reason for the price adjustment will always be included in your price adjustment notification email.