The delivery address has changed!

If the dropoff address for a booking has changed, the delivery will need to be redirected to the new destination. You will need to raise a Support Request. For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, the […]

Why hasn’t my parcel been delivered?

To check the delivery status of your parcel, use the track and trace function on the top right-hand corner of our website pages. If your parcel delivery status shows as “delivered”, however the receiver still does not have the parcel and cannot find it on the premises, we recommend contacting your selected carrier to request […]

How do I track my parcel?

To track the progress of your delivery, use the Track Delivery button on the booking details page for your delivery. This button can be found on the right-hand side near the top of the Booking Details section. You can also see the current status of the delivery on the booking details page, which accessible via […]

Does somebody need to sign for the delivery?

A person authorised to receive and sign for the delivery should be available (and contactable) at the dropoff address on the day of the delivery. The only exception is when you have clearly specified a safe, secure and accessible place for the driver to leave the goods in the Special Instructions field during booking. Note […]