How do I print?

There are a number of different Myparcel documents you may need to print, including: Labels Manifests Booking Details Receipts Consignment Notes Customs Declarations / Commercial Invoices Some of these are in the form of a PDF document, and some are in the form of a Web Page (HTML document), and the method of printing each […]

Printing is too small or too big

If you are trying to print a booking, label, manifest, consignment note, customs declaration or receipt and it is printing too small or too large on the page, or using too many pages to print, you will need to adjust your browser’s print settings. Every browser has a different method for changing the size of […]

The delivery address has changed!

If the dropoff address for a booking has changed, the delivery will need to be redirected to the new destination. You will need to raise a Support Request. For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, the […]

How do I cancel my booking?

If you need to cancel your shipment after it has been booked, you will need to raise a Support Request. For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, and describe why you need to cancel the booking. […]

Do I need a printer?

Yes. You need a standard printer to print the label(s) for your freight and the manifest for your driver. These can be printed in black and white on standard A4 paper. Don’t forget to securely attach a label to each item (and 2 labels to each pallet or skid) and sign 2 copies of the […]

What is the difference between a pallet and skid?

A palette is normally a two-deck hardwood or softwood support frame for transit and stacking, typically 117 x 117 x 15cms in Australia. A skid is normally a single-deck timber, plastic or metal support frame for transit, which can be smaller or larger than the typical pallet dimensions. Both pallets and skids can be lifted […]

How do I weigh an envelope?

Generally, small envelopes are considered to be less than 250 grams (0.25kg) in weight and large envelopes are considered to be less than 500 grams (0.5kg) in weight. We recommend reading the Australia Post envelope size and weight guidelines for further information. auspost.com.au/business/shipping/check-sending-guidelines/size-weight-guidelines

How accurate do the measurements need to be?

It is important to provide accurate weight and dimension measurements when you book your goods for transport due to Chain of Responsibility and Occupational Health and Safety reasons. Transport carriers use the information you provide to ensure that the right van, truck, driver, route and facilities are used to transport your goods swiftly and safely. […]

How do I weigh a pallet/skid?

Pallets and skids may need to be weighed with specialised scales. Alternatively, you can weigh each item on the pallet/skid individually (refer to FAQ How do I weigh my parcel?), the pallet/skid itself and the packaging material, then add all the weights together. Typical weights of various types of unloaded pallets are: Pallet Type Typical […]

How do I weigh my parcel?

Parcels can be weighed in a variety of ways depending upon their size. Always make sure to weigh your parcel after it is fully packaged. For small packages you can use bathroom or kitchen scales. For large packages, you can weigh yourself on bathroom scales and then weigh yourself holding the parcel on bathroom scales. […]